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Support & Order Tracking

Track your latest order first, then use help topics if you need more detail.

Replacement vent hatch lids.

Many caravan vents look very similar but the parts are not interchangeable. If you a trying to buy a spare part for one the first thing you need to do is be sure what type you already have. We have written a guide to help you decide.

Link to Information Articles

How To Identify Your Hatch Lid & Replace It

How To Identify Your Hatch Lid & Replace It
Seitz / Dometic Heki Skylights Guide

Seitz / Dometic Heki Skylights Guide

Link to Sales Category

Show Roof Vent Spare Parts
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225 Products

Track My Order

Top Answers

1. What is your phone number?
2. Can I place a phone order?
3. I can't find what I am looking for.
4. Can I pickup from your warehouse?
5. What is your address?

Help Topics

Ordering Issues

1. Tracking number is not showing.
2. I've forgotten my password.
3. Did you get my order?
4. How do I edit my cart?

Help Choosing Products

1. I can't find what I am looking for.
2. Help choosing awning fabric size.
3. Replacement vent hatch lids.
4. Selecting the correct gas strut.
5. The right towing mirrors.

Returns, Exchange & Warranty

1. I ordered the wrong thing.
2. I need to make a warranty claim.
3. Where is my order?
4. You sent me the wrong thing.
5. My order arrived damaged.

Edit My Order

1. How to cancel my order
2. How to add to my order
3. I need to change my shipping address.

Warehouse Details

1. What is your phone number?
2. What is your address?
3. Can I look at something in your shop?
4. Can you install or do repairs?
5. Do you have other shops?

How to Order

1. Can I place a phone order?
2. Can I pickup from your warehouse?
3. Do you ship outside Australia?
4. How do I place an order?

New Customers

1. Do I have to order online?
2. Do you have stock?
3. Do I need an account?
4. How fast will I get my order?
5. Do you offer trade accounts?

Payments

1. Do you price match?
2. How much is postage?
3. How can I pay?
4. I need a written quote.
5. Can I have a copy of my Invoice?
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