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CaravansPlus.com.au

Support & Order Tracking

Track your latest order first, then use help topics if you need more detail.

How fast will I get my order?

We are fast. The vast majority of orders leave here within hours of payment. The delivery time depends on where you are and if you choose Express Post.

The next day guarantee for Express Post is offered by Australia Post not CaravansPlus. Should Australia Post fail in their guarantee, this can not be claimed from CaravansPlus.

What CaravansPlus guarantee is we will send an order where Express Post has been selected, should the order has been placed prior to 12pm Monday to Friday (NSW time) excluding public holidays.

The delivery time is shown on the website. You just need to find the product and enter your postcode. All orders are sent with tracking numbers.

Track My Order

Top Answers

1. What is your phone number?
2. Can I place a phone order?
3. I can't find what I am looking for.
4. Can I pickup from your warehouse?
5. What is your address?

Help Topics

Ordering Issues

1. Tracking number is not showing.
2. I've forgotten my password.
3. Did you get my order?
4. How do I edit my cart?

Help Choosing Products

1. I can't find what I am looking for.
2. Help choosing awning fabric size.
3. Replacement vent hatch lids.
4. Selecting the correct gas strut.
5. The right towing mirrors.

Returns, Exchange & Warranty

1. I ordered the wrong thing.
2. I need to make a warranty claim.
3. Where is my order?
4. You sent me the wrong thing.
5. My order arrived damaged.

Edit My Order

1. How to cancel my order
2. How to add to my order
3. I need to change my shipping address.

Warehouse Details

1. What is your phone number?
2. What is your address?
3. Can I look at something in your shop?
4. Can you install or do repairs?
5. Do you have other shops?

How to Order

1. Can I place a phone order?
2. Can I pickup from your warehouse?
3. Do you ship outside Australia?
4. How do I place an order?

New Customers

1. Do I have to order online?
2. Do you have stock?
3. Do I need an account?
4. How fast will I get my order?
5. Do you offer trade accounts?

Payments

1. Do you price match?
2. How much is postage?
3. How can I pay?
4. I need a written quote.
5. Can I have a copy of my Invoice?
Not What You Were Looking For?

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