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Track your latest order first, then use help topics if you need more detail.
If you have accidentally ordered the wrong item or quantity and your order has not been sent yet, you can edit your order yourself. See how here.
If you have already received your order then its called a "Change of Mind Return".
To make an exchange, you will need to follow the return procedures below. Once we have received your return we will give you an account credit and you can place a new order for the correct item. You will be charged or refunded any difference at that time.
We will accept Change of Mind returns within 30 days of delivery as long as the product is in original condition and with any special packaging (may have been opened). Upon return you will receive a store credit for 100% of the products price, this will automatically be applied to any future orders. A refund may then be requested and this will incur a re-stocking fee, normally 10%.
To initiate a return please use the button below.
See full details in our Returns Policy.