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I ordered the wrong thing.

If you have accidentally ordered the wrong item or quantity and your order has not been sent yet, you can edit your order yourself. See how here.

If you have already received your order then its called a "Change of Mind Return".

Exchange

To make an exchange, you will need to follow the return procedures below. Once we have received your return we will give you an account credit and you can place a new order for the correct item. You will be charged or refunded any difference at that time.

Change of Mind Return

We will accept Change of Mind returns within 30 days of delivery as long as the product is in original condition and with any special packaging (may have been opened). Upon return you will receive a store credit for 100% of the products price, this will automatically be applied to any future orders. A refund may then be requested and this will incur a re-stocking fee, normally 10%.

Exceptions:
- Sanitation products that have been opened or installed.
- Electronic components, unless in original sealed packaging.
- Items that are sold by the meter.
- Items that were not held in stock and were specially ordered for you.
- Items that have been installed, modified or used.
- If free freight was included in a products price, then the true freight cost will be deducted from refund.
- Restocking fees may be applied for damaged packaging, inspection and testing of appliances or items with multiple components.

Returns Procedure.

To initiate a return please use the button below.

Request Return

See full details in our Returns Policy.

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