We are committed to sending orders as quickly as possible. Our stock levels are live and shown against each product. We carry more stock than any Australian competitor.
Over 90% of orders are sent within 2 business hours. All order are sent with full tracking and insurance.
Money Back Guarantee
We guarantee you'll get the items you ordered or your money back.
All our orders are sent with tracking numbers and insurance.
In the rare event your order is lost in transit we will provide you with a full refund.
Combine and Save on postage.
You can see the postage price by adding products to your cart and entering your postcode.
The minimum postage price is $9.30 and includes orders up to 1/2 a Kilogram posted anywhere in Australia.
For larger orders the postage price is calculated from the total shipping weight of the all the parts plus a flagfall cost. Prices vary based on the delivery postcode.
It is cheaper to order multiple items at the same time than to place separate orders.
The postage price is shown on the website before you place your order.
Australia Post & Express
Most orders are sent with Australia Post. You can send to any Australian address or PO Box.
If Express Post is an option it will be offered at the checkout stage. Express Post is available on most small orders.
Bulky orders will be sent by Courier. They will deliver to most Australian addresses.
They will not deliver to PO Boxes or remote Islands and External Territories.
Click & Collect from Queanbeyan
Click & Collect is available from our warehouse in Queanbeyan NSW.
We will notify you when your order is ready for collection. Usually within the hour.
Please note all orders must be placed online. We do not offer counter sales or have showrooms.
Tracking & Insurance
All orders sent from CaravansPlus are fully insured and trackable.
Our Money Back Guarantee ensures you get what you have paid for.
Our insurance includes:
1) Loss insurance. We guarantee you will receive your order or we will re-send it. (Items are lost after 10 days of no tracking events)
2) Damage Insurance. We will replace any items damaged in transit.
Selecting "Leave without signature" will void the loss insurance only.
Please unpack and inspect all received items straight away.
To make a claim for Damage Insurance you must notify CaravansPlus within 30 days of receipt of goods. You can not claim damage insurance after products have been installed.
Insurance Claims have a $10 excess for Australia Post.
Insurance Claims have a $30 Excess for Couriers.
Tracking numbers are supplied to you when your order is sent.
Neither Australia Post nor Couriers will call to confirm you are home.
If you are not home and you have not authorised to leave without signature, your order will be returned to the depot.
You will need to collect from the depot or pay a re-delivery fee.
You are able to edit your postage address until your order is sent. Where an incorrect address is provided and a parcel is returned to CaravansPlus, the customer will be liable for any costs to resend.
We do not deliver to any other countries. We are unable to respond to
COVID is creating some challenges for many industries but we are doing our best and most orders are still getting to people quickly.
With international borders closed there has been a huge increase in demand for caravans and caravan parts which has caught some of the importers out. If products are out of stock then the lag in getting them in, is longer than usual. We are also having trouble getting accurate ETAs from them on some items. We hope this will improve through 2021.
Custom made windows and doors from CAMEC are also behind schedule as their Melbourne factory tries to catch up after the shutdown.
Australia Post and the courier companies have had huge increase in deliveries as so many people are shopping online. Their delivery times have blown out a bit and Express Post is no longer guaranteed.
We understand people need the parts they order ASAP and we are doing everything we can to make it happen.
If you think you can get an out of stock product elsewhere, we advise you call them to make sure they physically have it, otherwise your best chance should be with CaravansPlus.
If you order with CaravansPlus and there is a delay, you can cancel for a full refund at anytime.