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Review of Caravans Plus Service
Very prompt service.
CaravansPlus offers a lenient Returns Policy. We want you to be confident in our products and our after sales service. We accept returns for incorrect item supplied, warranty issues, and change of mind.
If we make an error we will fix it and pay all costs. This includes if we send you the wrong product, or if we have an incorrect photo or product description on our website. We will send you the correct product or refund your money.
We will also reimburse you for the freight charges. If an item is delivered faulty or damaged you may elect to have it replaced or refunded. Please notify us within 3 days of delivery and before any installation attempt.
Warranty applies to most items. The period or warranty is mostly shown on each item, however as a general rule it is 12 months for appliances and 3 months for spare parts from the date of purchase. If you have a warranty problem in this period please contact us through "My Account". You are responsible for the return of the item to CaravansPlus. We will pay to return the item to you.
We will accept Change of Mind returns within 30 days of delivery as long as the product is in original condition and with any special packaging (may have been opened). Upon return you will receive a store credit for 100% of the products price, this will automatically be applied to any future orders. A refund may then be requested and this will incur a re-stocking fee, normally 10%.
To initiate a return please click the button above or contact us through "My Account" to arrange the return. We will issue a Return Authorisations within 2 business days. If the item is eligible for a free return we will also issue you with Reply Paid details.
If there are any other problems, please contact us in the first instance. It is our aim to make every online purchase an easy and pleasant experience. Our success depends on your satisfaction.
We intent to comply and exceed all requirements of Australian Consumer Law. Disputes will be construed in accordance with the laws of New South Wales, Australia and the courts of that State shall have jurisdiction.
Very prompt service.
Our shelves are working perfectly, thank you
Great company to deal with, very prompt with dispatching orders, will be back and very happy to recommend to anyone