Product Support and Technical Guide for Customer Service and Technical Staff

Product Features and Specifications

Warranty Information

• All products come with a 1 Year Standard Warranty.
• Certain products have an Additional Warranty ranging from 2 to 10 years, depending on the product type. Refer to Table 1 for specific warranty periods by product.

Product Range and Applications

• Metal Faucets: Ideal for installation in galley, vanity, wet bar, bait station, and showers.
• Freshwater System Accessories: Includes water filters and pipework connections.
• Ease of Maintenance: Features high-quality ceramic valves in mixer units for durability.
• Connection Compatibility: Easy connection into ½" pipework or Quick Connect 15mm pipework.

Specific Product Codes and Descriptions

• Single Faucet Cold Only with Valve (Chrome): TB4110
• Mixer Faucet (Chrome): TB4112
• Pull Out Galley Mixer (Chrome): TB4180, TT4180B
• Washdown Cold Only Mixer (Chrome): TB4172
• Washdown Trigger Handset (Chrome): TB4170

Hose Connections

• ½" BSP Male threaded connections.
• For connection to 15mm Whale Quick Connect Plumbing, use WX1532 adaptor 1/2” BSP.

Tuckaway and Telescopic Faucet Range

• Designed for tight spaces with on/off control.
• Telescopic Faucet: FT1160, FT1152
• Tuckaway Faucet: FT1276

High-Quality Polished Chromed Brass Faucet Range

• Lever Galley Chrome Faucet: TT1111
• Vanity Chrome Faucet: TT1311
• Swan Neck Galley Chrome Faucet: TT1211

Dimensions

• Lever Galley Chrome Faucet (TT1111): 215mm (8.46")
• Vanity Chrome Faucet (TT1311): 220mm (8.66")
• Swan Neck Galley Chrome Faucet (TT1211): 140mm height, 120mm depth, base diameter 52mm (2.1”)

Installation and Maintenance

Products are designed for easy installation and low maintenance.
Follow all oral and written maintenance and operation instructions provided by the company.

Troubleshooting and Warranty Claims

Warranty Exclusions

• Warranty does not cover products that have been disassembled or modified without prior written approval.
• Indirect loss, special, incidental, punitive, or consequential damages are not covered.

Warranty Claims

• Defective products must be returned to the company for inspection, along with proof of purchase.
• The company may repair, replace, or issue a spares kit for the defective product at its discretion.

Additional Information

Product Compatibility

All products are rated for use with water unless specified otherwise.
Compatibility with other liquids should be verified in writing by the company prior to use.

Technical Specifications

Specifications are based on tests using clean cold water unless specified otherwise.
Performance and specification figures are subject to change without prior notice.

Contact and Support

For precise measurements or further assistance, contact the company directly.

Note

By contacting support, customers consent to receiving product updates, recall information, help guides, and marketing messages unless they object to such communications.

This guide is intended to provide comprehensive support and technical information for customer service and technical staff. It includes detailed product descriptions, installation and maintenance instructions, warranty details, and troubleshooting advice.