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Thetford Porta Potti Excellence User Guide for Customer Service and Technical Staff
Introduction
The Thetford Porta Potti Excellence is a high-quality portable toilet that offers the convenience of home. It is user-friendly and meets high quality standards. This guide provides technical information, operating instructions, and troubleshooting tips for customer service and technical staff.
Main Parts
- Cover
- Seat
- Toilet bowl
- Piston pump (4a) / Electric pump (4b)
- Level indicator
- Water filler cap
- Blade handle
- Clasp
- Water filler adaptor
- Pour out spout
- Cap+measuring cup
- Blade opener
- Vent button
- Level indicator (waste-holding tank)
- Toilet roll holder
- Lip seal
- Vent seal
Preparing for Use
- The toilet consists of a 21L waste-holding tank and a 15L flush-water tank.
- Add toilet additives to both tanks following the correct dosage on the additive package.
- Add 3L of water to the waste-holding tank and fill the flush-water tank to the top.
- For electric pump models, insert six batteries before use.
Use of Your Toilet
- The toilet can be used with the blade open or closed. To open the blade, pull the blade handle.
- For flushing, operate the manual pump with three or four short flushes. An electric pump model will automatically flush with short interruptions.
Emptying the Tanks
- Empty the waste-holding tank when the level indicator turns red by disconnecting it from the flush-water tank and emptying it via the pour out spout. Press and hold the vent button to avoid splashing.
- Only empty the flush-water tank if not in use for a long period. Empty through the water fill opening and pump out the last drops.
Cleaning and Maintenance
- Use Toilet Bowl Cleaner for the bowl and Bathroom Cleaner for the exterior. Do not use household cleaners.
- Regularly maintain the toilet using Cassette Tank Cleaner for the waste-holding tank and Seal Lubricant for the seals.
Winter Use
Ensure the toilet is in a heated location to prevent freezing. Empty both tanks if there's a risk of frost.
Disposal
The product is made of high-quality materials that can be recycled. Dispose of according to local regulations.
Troubleshooting
- Level indicator not working: Check the float in the waste-holding tank for placement or obstruction.
- Blade doesn’t open: Over-pressure from traveling may cause this. Unscrew the cap of the pour out spout and slowly pull the blade handle sideways.
Warranty
Thetford offers a three-year guarantee, covering replacement or repair at its discretion for malfunctions within the warranty period. Damage from improper use or not following instructions, alterations, or use of non-Thetford products for care may void the warranty.
Additional Information
For further information or questions, refer to the Thetford website or contact the Customer Service Department with all relevant product type information available for efficient support.
This guide is designed to provide comprehensive support for customer service and technical staff in assisting users of the Thetford Porta Potti Excellence.