Foldaway TV Antenna User Guide for Customer Service and Technical Staff

Product Overview:

The Foldaway TV Antenna is a highly versatile and portable antenna designed for optimal reception of VHF, UHF, BS, and FM radio signals. It features a rugged, flexible construction suitable for mobile environments such as caravans. The antenna is known for its multi-directional element that captures signals effectively, regardless of their polarization.

Key Features:

• Multi-Directional Reception: Capable of receiving horizontal and vertical signals.
• Patented Design: Allows the antenna to be positioned in an inverted V configuration, enhancing fine-tuning capabilities.
• Digital Compatibility: Tuned for both VHF and UHF, making it suitable for digital signals.
• Durability: Marine-grade top clip and bottom bracket ensure durability in various weather conditions.
• Portability: Folds down to 500mm for easy storage and transport.
• Easy Installation: Features an easy-to-lock pole on a solid mounting bracket, facilitating quick setup without the need for complex procedures.

Installation Instructions:

1. Mounting the Antenna:

• Attach the antenna at eye level using the solid mounting bracket provided. This ensures safety and ease during installation.
• Ensure the pole is securely locked into the bracket. This is crucial for stability and optimal signal reception.

2. Adjusting for Signal Reception:

• The antenna elements can be moved to an inverted V position to improve fine-tuning of the received signals.
• Adjust the multi-directional element to catch the best possible signal based on the location and environment.

3. Cable Connection:

• Connect the cable to the antenna. Ensure that the connection is secure and free from obstructions.
• Easy access to the cable connection is designed to facilitate quick adjustments and maintenance.

Troubleshooting Tips:

• Poor Signal Reception:
  • Check if the antenna is correctly positioned in the inverted V configuration.
  • Adjust the direction of the multi-directional element to maximize signal capture.
  • Ensure there are no physical obstructions blocking the antenna.
  • Verify that all connections are secure and the cable is not damaged.
• Difficulty in Folding the Antenna:
  • Ensure that all moving parts are not obstructed.
  • Lubricate the joints if necessary to ensure smooth operation.
  • Follow the folding instructions carefully to avoid damage to the antenna elements.

Product Specifications:

• Folded Dimensions: 500mm
• Signal Compatibility: VHF, UHF, BS, FM radio
• Material: Marine-grade components for enhanced durability

Accessories:

Consider using genuine Foldaway TV Antenna Accessories designed to enhance the functionality and ease of use of your Foldaway Antenna.

Additional Notes:

This antenna is designed and owned by Australians, emphasizing local innovation and quality.

For further detailed information, refer to the internal product documentation and training materials.

This guide should serve as a comprehensive reference for customer service and technical staff when addressing inquiries and providing support for the Foldaway TV Antenna. Ensure familiarity with the installation, adjustment, and troubleshooting procedures to provide effective assistance to users.