Customer Service and Technical Staff Reference Document

Product Overview: ALTITUDE-AU Motorized Adjustable Pitch Vertical Arm Patio Awning

The ALTITUDE-AU represents a blend of quality, value, performance, and style in patio awnings. It features motorized adjustable pitch vertical arm technology, designed for ease of use and flexibility in various installation scenarios, including standard installations and most 5th wheel gooseneck applications.

Key Features:

• Scissor Style Arms: Eliminates the need for vertical ground supports, providing a clean and unobstructed look.
• Billow-Proof Motor: The worm gear style motor is designed to prevent billowing and eliminates the need for travel locks.
• Pitch Adjustment: Offers an easy-to-use 6 position pitch adjustment, allowing the pitch to be set whether the awning is open or closed.
• Installation: Simplified with a roller tube that attaches to the arms with snap rings and predrilled outer channels for initial mounting screws.
• LED Lighting: Optional white LEDs mounted in the roller tube enhance the awning's aesthetics and functionality.
• Pre-Wired Arms: For easy integration with Carefree Connect options, enhancing user control and convenience.

Specifications:

• Fabric Width at Awning Rail: 6.35cm
• Awning Length Options: 244 – 610cm (8 - 20 feet)
• Extension (Projection from Wall): 224cm (88 inches)
• Pitch: Adjustable from a flat pitch of 3º (approx. 15cm drop) to a steep pitch of 16º (approx. 67cm drop)
• Motor: 10VDC–14VDC, 15 amp circuit rating, mounted on arm
• Power Source: Vehicle’s 12V system
• Extend Actuation: Gas Shock
• Position Control: Motorized roll out/in
• Controller: Standard 3 position, momentary ON, center OFF switch (Note: Switch kit ordered separately)
• Optional Controller: BT12 Wireless Awning Control System
• Colors: Frame available in White, Black. Canopy options include Vinyl with Weatherguard or FLXguard.
• LED Power: 1A, 12VDC. Controlled by a single pole, single throw switch (SR0101 – ordered separately)

Installation and Operation:

• For detailed installation instructions, refer to the product documentation available online at the manufacturer's website.
• The awning's pitch can be adjusted with the Horizons awning open or closed, providing flexibility in shading and protection.
• Arms are prewired for auxiliary power, facilitating easy integration with additional features like the Carefree Connect system.

Troubleshooting:

• Ensure the power source is correctly connected and the vehicle’s 12V system is functioning if the awning does not operate.
• Check for obstructions or debris in the awning's mechanism if movement is impaired.
• Verify the LED lighting is correctly connected if not functioning, and ensure the control switch (if applicable) is properly installed.

Warranty:

The ALTITUDE-AU is covered by a 1-year Limited Warranty from Carefree of Colorado.

Additional Notes:

• The fabric width is measured at the awning rail, with the tapered canopy approximately 12cm shorter at the roller tube.
• Clearance from the top of the door to the centerline of the awning rail should be considered during installation to ensure optimal operation and aesthetics.

This document serves as a comprehensive guide for customer service and technical staff in assisting customers with inquiries, troubleshooting, and understanding the ALTITUDE-AU patio awning's features and specifications.