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Review of Caravans Plus Service
Your service is exemplary
CaravansPlus offers a lenient Returns Policy. We want you to be confident in our products and our after sales service. We accept returns for incorrect item supplied, warranty issues, and change of mind.
If we make an error we will fix it and pay all costs. This includes if we send you the wrong product, or if we have an incorrect photo or product description on our website. We will send you the correct product or refund your money. We will also reimburse you for the freight charges. If an item is delivered faulty or damaged you may elect to have it replaced or refunded. Please notify us within 30 days of delivery.
Warranty applies to most items. The period or warranty is mostly shown on each item, however as a general rule it is 12 months for appliances and 3 months for spare parts from the date of purchase. If you have a warranty problem in this period please contact us at firstname.lastname@example.org You are responsible for the return of the item to CaravansPlus. We will pay to return the item to you.
We will accept Change of Mind returns within 30 days of delivery as long as the product is in original condition and with any special packaging (may have been opened). Upon return you will receive a store credit for 100% of the products price, this will automatically be applied to any future orders. A refund may then be requested and this will incur a re-stocking fee, normally 10%.
To initiate a return please contact us at email@example.com with your order number and reason for return. We will issue a Return Authorisations within 2 business days. If the item is eligible for a free return we will also issue you with Reply Paid details.
If there are any other problems, please contact us in the first instance. It is our aim to make every online purchase an easy and pleasant experience. Our success depends on your satisfaction.
Your service is exemplary
This comment applies to all the orders I have received, they are well packed and always arrive in good condition. Having said that, the Suburban Hot Water System was slightly damaged. This product is reasonably heavy and has flimsy extremities ( the mounting plate). It would be better packed in a wooden crate. In relation to order 299325, this was delayed whilst waiting for a back order. In hindsight I should have ordered the late item as a separate order, which is what eventually happened. Originally the delay was only going to be a day or so, but this turned into many days and then weeks. I would suggest you supply only goods that are actually in stock, unless the non available item is directly under your control. This in not criticism of your service, simply a suggestion to ensure that the customers job moves along as quickly as it can.
We’ve been using caravans plus for years & recommend them to every caravan owner we know - always excellent service.