CaravansPlus

CaravansPlus.com.au

Contact Us

Frequently Asked Questions

New Customers

Please note we do not offer phone orders. You will need to place orders through the website.

We prefer to answer product questions by email.

It allows us time to research often complex questions and give advice or clarification in writing.

We reply to most emails within a couple of hours.

If you still wish to speak with someone, feel free to call us on (02) 6284 2182 Monday - Friday 10am-4pm.

We are located at 21 Endurance Ave, Queanbeyan NSW 2620. Australia.

We do not have a showroom or offer counter sales. You will need to place orders through the website.

Sorry, no phone orders.

The only way to place an order is through this website

You can do this by finding the parts you are after and clicking "Add to Cart"

You then follow the instructions through the "Checkout".

Basically you just need to enter your shipping details and choose how you would like to pay.

We will then email you to let you know that we have received your order and that it is being shipped to you.

The only way to place an order is through this website

You can do this by finding the parts you are after and clicking "Add to Cart"

You then follow the instructions through the "Checkout".

Basically you just need to enter your shipping details and choose how you would like to pay.

We will then email you to let you know that we have received your order and that it is being shipped to you.

You can see the postage price by adding products to your cart and entering your postcode.

The minimum postage price is $9.10 and includes orders up to 1/2 a Kilogram posted anywhere in Australia.

For larger orders the postage price is calculated from the total shipping weight of the all the parts plus a flagfall cost. Prices vary based on the delivery postcode.

It is cheaper to order multiple items at the same time than to place seperate orders.

The postage price is shown on the website before you place your order.

We are fast. The vast majority of orders leave here within hours of payment. The delivery time depends on where you are and if you choose Express Post.

The delivery time is shown on the website. You just need to find the product and enter your postcode. All orders are sent with tracking numbers.

Yes. Express Post is available on most small orders (under 3kg). If Express Post is an option it will be offered at the checkout stage.

Yes. Personal Pick Up from Queanbeyan NSW is available for orders over $200.

We will notify you when your order is ready for collection. Usually within the hour.

Please note all orders must be placed online. We do not offer counter sales or have showrooms.

Payments are made when you place your order online. You can choose Visa, MasterCard, PayPal, or Bank Transfer.

We do not accept cheques, money orders, or home grown vegetables.

Yes. Online shopping is no longer new. We have been doing this since 2003. We send hundreds of orders each day.

Personal details are stored securely and credit card details are not stored at all.

We have a money back guarantee you will get your order.

No, sorry. We are a warehouse only. All products are boxed and ready to be sent out.

We do not have a showroom or offer counter sales.

We sell to the public but you will need to place orders through the website.

We have full descriptions and photos of the products on the website.

If there is information missing from the website please let us know and we will try to find it out for you.

No sorry. We currently do not provide any shipping for international customers. We only operate within Australia.

If you get stuck you can have your order sent to an Australian address and forwarded on.

Yes. You are able to generate a written quote for an insurance company.

You need to add all the products to your cart first.

On the shopping cart page enter your postcode to get the shipping cost.

You can print or save this page as a PDF. Quotes are valid for 30 days.

Existing Customers

No problems. We can send you a new password and instructions on how to change it to something you will remember. Click here.

In some cases Australia Post tracking numbers show no events until the parcel reaches the final destination.

If it is more than a couple of days past the ETA we supplied and there are no tracking event, please contact us. We have a money back guarantee.

Yes. If we have not packed your order yet you can add more items.

Go to My Account find your order and choose Add Item.

You will be able to pay the outstanding amount by Credit Card.

Yes. If we have not packed your order yet it can be cancelled.

Go to My Account find your order and choose Remove Item. You will receive a store credit for any payments made.

There are 2 ways to check if we have received your order.

1) We always send a confirmation email. Check your junk email folder too.

2) Click My Account. Your past orders are shown here.

If you order was not fully completed, then your items should still be in your cart. Please try checking out again.

When your order left here we would have emailed you with a tracking number and an ETA. You can also find the tracking number by clicking here.

In some cases Australia Post tracking numbers show no events until the parcel reaches the final destination.

If it is more than a couple of days past the ETA we supplied and there are no tracking event, please contact us. We have a money back guarantee.

Yes, you can usually return items. If you have made an error it is considered a Change of Mind return.

See full details in our Returns Policy.

We are sorry, it is very rare. Please email us with the details and we will fix it asap.

We will pay all costs to correct our mistake.

All orders sent from CaravansPlus are fully insured.

Our Money Back Guarantee ensures you get what you have paid for.

We will replace any items damaged in transit. Please email us with the details and we will fix it asap.

Yes. Past invoices can be downloaded at any time.

Go to My Account. You will find a link to a print or save the PDF.


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