CAMEC Barrel Exchange Guide for Customer Service and Technical Staff

This document serves as a comprehensive guide for customer service and technical staff to assist customers with the exchange of lock barrels for CAMEC products. It outlines the step-by-step procedure for removing an old barrel and installing a new one, ensuring the process is clear and straightforward for both staff and customers.

Barrel Exchange Procedure

Removing the Old Barrel

• Unlock Position: Ensure the lock is in the unlocked position before starting the barrel exchange process.
• Remove Key: Carefully remove the key from the lock.
• Insert CX7 Assembly Key: If the customer's key does not fit, advise them to use the CX7 assembly key or an alternative assembly key provided with the product.
• Apply Pressure to the Right Side of the Key Head: Instruct the customer to apply gentle pressure to the right side of the key head while the key is inserted in the lock.
• Pull Key While Applying Pressure: While maintaining pressure, the customer should pull the key to help remove the barrel from the lock mechanism.
• Push in First Tumbler: Advise the customer to push in the first tumbler with the key to fully insert it and facilitate the removal of the barrel.

Installing the New Barrel

• Insert New Barrel with Green Servant Key: The new barrel should be inserted using the green servant key. Ensure the barrel is fully engaged and properly seated in the lock mechanism.
• Operate Barrel as Usual: Once the new barrel is in place, instruct the customer to operate the barrel with the green servant key to ensure it functions correctly.

Additional Notes

This procedure is intended for barrel exchange only. It is crucial to follow these steps carefully to avoid damage to the lock mechanism.

If the CX7 key does not fit in the customer's barrel, ensure they use the alternative assembly key provided.

For any issues not resolved by these steps or if further information is needed, customer service and technical staff should consult internal resources or escalate the query as appropriate.

Troubleshooting Tips

• Key Does Not Fit: If the customer reports that the key does not fit into the barrel, ensure they are using the correct assembly key (CX7 or the alternative provided).
• Barrel Does Not Remove Easily: Advise the customer to check if the lock is in the unlocked position and to apply the correct pressure as described in the removal steps.
• New Barrel Does Not Operate: If the new barrel does not operate with the green servant key, ensure it is fully engaged and correctly inserted. If issues persist, a further inspection of the lock mechanism may be required.

This guide is designed to be a primary reference for customer service and technical staff when assisting with barrel exchanges for CAMEC products. Always ensure that customers are provided with clear, concise instructions and support throughout the process.