Last Revised 21-Oct-2009

Product Guarantee
We want you to be completely happy with your purchase. As well as providing superb products, we are proud of our customer care and service. In the unlikely event that the item you have selected is faulty, please contact us with details. If we cannot provide a satisfactory solution we will gladly replace ( see Returns below ) the product or refund to you the cost of the item. Contact us within 14 days of purchase, with details of the fault.

Where a product developes a fault within 12 months, Manufacturers warranty applies to most items. Please keep your tax invoice as proof of purchase date, we are able to resupply a tax invoice if requested. In many cases the service centre details will be attached to your product, however in the event this is not the case, please email for details within 12 months.

Returns
If a product has been ordered, and dispatched, and the customer wishes to return the product due to Change of Mind, we may offer to accept some items back, but a restocking fee of 10-20% will apply or a store credit offered. We advise customers to make sure the product they are ordering is what they want, prior to placing an order. We offer email answers to any questions that the product description or photo does not cover.
No Returns
We will NOT accept returns for any items dispatched more than 30 days ago, nor for 'Non-Stocked items' or 'Custom Manufactured items' or items that get sent 'Direct from a supplier'.

You Pay: Just like purchasing from a shop, the customer is required to return goods to the retailer. This is the same with our online shop. If the product has a manufacturing fault, or developes a fault covered by warranty, the customer is required to return the item to us or direct to the manufacturer. We will pay for the delivery of the replacement.

If the product was damaged during transport and you 'declined the offer of insurance' at the Checkout , you must deal with Australia Post, or the Courier Company yourself.

Caravans Plus Pays: If an incorrect product was supplied we will cover all freight costs. If the product was damaged during transport, and was insured, we will cover freight costs. A 48 hour limit is imposed by the freight company to make an insurance claim.

If there are any other problems, please contact us in the first instance. It is our aim to make every online purchase by you, an easy and pleasant experence. Our success depends on your satisfaction.

After contacting us, Address any returns/exchanges as follows:

Caravans Plus
Returns (your Order No.)
22 Endurance Avenue
Queanbeyan NSW 2620
AUSTRALIA